This year will be the tenth in business for one of the most innovative, aggressive and successful exchange companies in the industry - and for the past decade they’ve had a very simple focus - to conduct timeshare exchanges brilliantly!

Founded in Australia in 1997, Dial An Exchange (DAE) has grown an impressive membership base, and established locations to service all corners of the globe with offices located in the USA, Europe, South Africa, Australia, New Zealand, Thailand and China.

"Our members enjoy an honest and simple exchange system, supported by a company that helps them understand and better use their vacation ownership. We are absolutely delighted and thrilled to have the opportunity and bring our exchange services into Asia. We’ve worked with many resorts and clubs in the Asian region for many years, and now with the opening of our offices in Bangkok and Shanghai, we’ll be in a position to add more benefits and higher service levels for our industry partners, and to our individual members who reside in Asia." said Co-founder and CEO, Francis Taylor.

In an age when companies aspire to do too much for too many, DAE has built a business simply based on keeping its members and clients happy while delivering on its promises.

"We believe that nothing can replace good old fashioned service. Our founding principles of keeping exchanges simple, offering a solid value proposition and excellent service to our members, and working to help drive overall industry growth have always been our formula for success," Francis said.

Keeping it Simple and Meeting Expectations

There is no doubt that the timeshare consumer finds it difficult to understand all the rules, trading powers, demand tables and other factors that have, over the years, complicated the exchange process.

DAE has streamlined this for its owners, enabling them to see live availability on the DAE website. This makes the exchange process simple and transparent enabling consumers to make an instant online booking. The consumer is, therefore, able to make a decision to book the exchange without having to wait for a response based on a set of complex rules.

Keeping the process simple and focused on exchanges is what DAE does best. With offices now covering the globe, worldwide online exchange availability and their unshakeable commitment to putting the value proposition back into timeshare exchange - DAE is a company on the move, and it would seem that the only way is up!

What are the member benefits?
"It’s good service and convenience which we believe sets DAE apart from other exchange companies. We are constantly developing and refining our systems, website and internal processes to not only simplify the exchange process, but also expand the services and vacation destinations available to our members," said Francis.

"As an example, we’ve been offering real-time booking for some time now, but we’ve recently launched our new ’hold’ function which enables members to put a temporary 24 hour hold on an exchange so they can firm up their other travel arrangements, check for available airfares etc, before they have to confirm. We’re providing true flexibility for today’s travelers” he said.

Basic membership includes a ‘feature set’ that truly adds more value to vacation ownership, including:
 A free membership option
 A Gold Advantage membership upgrade option
 Low exchange fees
 Online worldwide availability
 Online browsing and booking
 A 24 hour online "hold" function
 A three year credit for every banked week
 A cancellation protection option program
 A complete online resort directory
 Offices located globally

And above all, DAE’s members receive excellent customer service! As much as online transactions are important, there are always exchange consultants available to help with any questions members have.

“We train our consultants with a focus on customer service which is continually reinforced by our culture of empowerment, accountability and follow through”. Either by phone or by web, DAE is delivering on the promise and intends to continue to do so in the future” said Francis.