价值&简便----优秀的团队提供优秀的服务

澳大利亚昆士兰，2007年5月1日----达安国际度假交换公司的全球的扩张又有了新的动作：其办事处5月在南非开张，7月在亚洲开张。

公司

　　达安度假交换公司（DAE）1997年成立于澳大利亚，现在会员数量已经发展得颇具规模，为了服务客户，它在全球各地都设有办事处，如美国、欧洲、南非、澳大利亚、新西兰、泰国和中国。

　　“我 们的会员可享有一种具有公司来支持的实用和简单的交换系统，公司帮助会员理解并更好的使用会员权益。我们非常高兴能有机会将交换服务扩展到亚洲。多年来我 们一直与亚洲地区的许多度假胜地和俱乐部共同合作，现在随着我们在曼谷和上海办事处的开张，我们能够为我们的行业合伙人和亚洲的每个会员提供更多的利益和 更高的服务水平。” 公司创立者兼执行总裁Francis Taylor说。

　　在大多数公司都在追求为所有的客户尽可能多地提供服务的时代，达安公司（DAE）只是简单地秉承通过实现承诺来让所有的会员满意地原则。

　　Francis 说：“我们相信没有什么能替代良好的传统服务。我们的创立原则是：让交换变得更简单、为会员提供有价值的建议和优秀的服务以及努力促进行业整体成长，这些原则就是我们的成功公式。”

保持简单并满足期望
　　毫无疑问，分时度假的客户会发现交换程序变得越来越复杂了：所有交换规则、交易权限、需求表格等等很多程序。

　　达安（DAE）已经就此为客户作了简化，使他们能在达安的网站上看到实时可用信息。这就使交换过程简单、透明，并且使消费者实现即时网上预订；而且消费者不必按照一套复杂的规则来等待回复就可以决定是否预订这种交换。

　　达安（DAE）的优势就是简化了交换过程并将重点放在了交换上。随着办事处遍布全球、全球在线交易的实现以及他们不可动摇的为分时度假交换提供有价值建议的承诺，达安公司已经成了一个不断发展，并逐渐壮大的公司！

会员们的利益是什么？
　　 Francis说：“DAE公司与其它交换公司的不同之处在于它良好的服务和交换的便利。我们不断地发展和改善我们的系统、网站和内部过程，不仅是为了简化交换过程也是为了使我们的会员得到更多的服务和更多的度假胜地可供选择。

　　“举例来说，我们的实时预订已经开展了有一段时间了，而最近，我们又增加了“持有”功能，即让我们的会员能够24小时暂时持有一个交换，以便于会员在这24小时内去确认相关行程安排，如在确认交换之前可以先确认机票价格等。我们为现在的旅行提供灵活性。

基本会员资格包括一“特色包”，它真正为假期所有权增加了许多价值，其中包括：
免费的会员资格选择权
黄金优势会员资格升级选择权
较低的交换费用
全球在线服务
在线的浏览与预订
24小时在线“持有”功能
每个储存周的三年的保有权
取消保护选择程序
完全在线的度假胜地目录
遍布全球的办事处

　　最主要的是，所有的达安（DAE）会员都可以享受到优良的客户服务！在线交易十分重要，因此，会有交换顾问来帮助解答会员的问题。

　　Francis 说：“我们培训顾问时尤其强调客户服务，并不断用我们的文化即“能力、责任和坚持”来巩固客户服务。无论是通过电话或是网络，达安致力于实现我们的承诺

Queensland, Australia – May 1st, 2007 – DAE International signaled its global expansion by announcing the opening of offices in South Africa during the month of May, as well as offices in Asia in July 2007.

The Company
This year will be the tenth in business for one of the most innovative, aggressive and successful exchange companies in the industry - and for the past decade they’ve had a very simple focus - to conduct timeshare exchanges brilliantly!

Founded in Australia in 1997, Dial An Exchange (DAE) has grown an impressive membership base, and established locations to service all corners of the globe with offices located in the USA, Europe, South Africa, Australia, New Zealand, Thailand and China.

"Our members enjoy an honest and simple exchange system, supported by a company that helps them understand and better use their vacation ownership. We are absolutely delighted and thrilled to have the opportunity and bring our exchange services into Asia. We’ve worked with many resorts and clubs in the Asian region for many years, and now with the opening of our offices in Bangkok and Shanghai, we’ll be in a position to add more benefits and higher service levels for our industry partners, and to our individual members who reside in Asia." said Co-founder and CEO, Francis Taylor.

In an age when companies aspire to do too much for too many, DAE has built a business simply based on keeping its members and clients happy while delivering on its promises.

"We believe that nothing can replace good old fashioned service. Our founding principles of keeping exchanges simple, offering a solid value proposition and excellent service to our members, and working to help drive overall industry growth have always been our formula for success," Francis said.

Keeping it Simple and Meeting Expectations
There is no doubt that the timeshare consumer finds it difficult to understand all the rules, trading powers, demand tables and other factors that have, over the years, complicated the exchange process.

DAE has streamlined this for its owners, enabling them to see live availability on the DAE website. This makes the exchange process simple and transparent enabling consumers to make an instant online booking. The consumer is, therefore, able to make a decision to book the exchange without having to wait for a response based on a set of complex rules.

Keeping the process simple and focused on exchanges is what DAE does best. With offices now covering the globe, worldwide online exchange availability and their unshakeable commitment to putting the value proposition back into timeshare exchange - DAE is a company on the move, and it would seem that the only way is up!

What are the member benefits?
"It’s good service and convenience which we believe sets DAE apart from other exchange companies. We are constantly developing and refining our systems, website and internal processes to not only simplify the exchange process, but also expand the services and vacation destinations available to our members," said Francis.

"As an example, we’ve been offering real-time booking for some time now, but we’ve recently launched our new ’hold’ function which enables members to put a temporary 24 hour hold on an exchange so they can firm up their other travel arrangements, check for available airfares etc, before they have to confirm. We’re providing true flexibility for today’s travelers” he said.

Basic membership includes a ‘feature set’ that truly adds more value to vacation ownership, including:
A free membership option
A Gold Advantage membership upgrade option
Low exchange fees
Online worldwide availability
Online browsing and booking
A 24 hour online "hold" function
A three year credit for every banked week
A cancellation protection option program
A complete online resort directory
Offices located globally

And above all, DAE’s members receive excellent customer service! As much as online transactions are important, there are always exchange consultants available to help with any questions members have.

“We train our consultants with a focus on customer service which is continually reinforced by our culture of empowerment, accountability and follow through”. Either by phone or by web, DAE is delivering on the promise and intends to continue to do so in the future” said Francis.